General Terms and Conditions of Ai Lee Syarief Fitness Professional
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1. PART
SCOPE AND APPLICABLE LAW
1 SCOPE
(1) The following general terms and conditions apply to all legal transactions with consumers and entrepreneurs with
Ai Lee Syarief
Chopsueylee L.L.C-FZ
Business Center 1, M Floor,Nad Al Sheba
Dubai
United Arab Emirates
hereinafter referred to as "I". The legal transactions can come about in person, by messenger, by e-mail or via the website.
(2) The language available for the conclusion of the contract is exclusively English. Translations into other languages ​​are for your information only. The English text has priority in the event of any differences in linguistic usage.
(3) These terms and conditions apply exclusively. Conditions that you use contradict or deviate from these terms and conditions will not be recognized by me unless I have expressly agreed to their validity in writing or in text form.
(4) In individual cases I use an additional agreement in addition to these terms and conditions. This is concluded separately between the parties and, in case of doubt, takes precedence over these terms and conditions.
2 APPLICABLE LAW AND CONSUMER PROTECTION REGULATIONS
(1) The law of the United Arab of Emirates applies UAE if:
salesa) you order as an entrepreneur,
b) you are a resident in UAE or
(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity. Entrepreneur is any natural or legal person or a legal partnership who, when concluding a legal transaction, is exercising their independent professional or commercial activity.
(3) Only UAE law applies to UAE consumers.
(4) The version of these GTC valid at the time of booking / ordering applies.
(5) The prices at the time of booking apply.
(6) If certain discount or special offers are advertised, these are limited in time or quantity. There is no entitlement to it.
PART 2 Conclusion of
the contract, payment terms, duration of the contracts and vouchers
3 SUBJECT MATTER
(1) The subject of the contract may be the following services (although the list is not exhaustive):
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Online fitness courses
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Online coaching
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Online group coaching
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Online personal training
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Personal training before Location
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On-Demand Workout Videos
(2) All offers on the Internet are non-binding and do not represent a legally binding offer to conclude a contract.
4 PRICES, TERMS OF PAYMENT AND DUE DATES
(1) My prices are gross prices (including statutory VAT, displayed for Germany) ./ According to the small business regulation according to § 19 UstG I do not show sales tax.
(2) A confirmation will always be sent to you by email. The invoice amount is due and payable to me immediately upon receipt of the invoice.
(3) Access to the respective services / programs / coaching / fitness courses is made dependent on a previous receipt of payment. As soon as I have received your payment, you are entitled to my corresponding consideration from this point in time.
(4) My member's area will only be activated when the amount has been credited to my account. Registration on my website is required. As a rule, you will then receive the activation immediately.
(5) In some cases I also offer installment payments. The total amount can be increased compared to a full payment. I will inform you of this amount in advance. An early termination of an agreed installment payment agreement is possible by means of early repayment. You have the right to pay the full amount (but then the possibly increased installment amount) at any time before the agreed time has expired, in part or in full.
(6) For late payments, both for purchases and for hire purchase, interest in the agreed amount (installment amount is usually higher than for a one-off payment) as well as costs for appropriate reminders. If the internal dunning process is unsuccessful, I can hand over the outstanding claim to a lawyer for collection. In this case, you will incur costs for using legal representation.
(7) If we have agreed to pay in installments and you do not pay after a reminder in text form and a grace period, I am entitled to end the payment in installments early and the entire amount still open will then be due immediately.
(8) You are not entitled to assert or set off a right of retention against my payment claims; unless there are undisputed or titled counterclaims.
(9) Should you be in default of payment or otherwise in default, I am entitled to refuse the service or delivery until all due payments have been made. I am also entitled to withhold, interrupt, delay or completely stop services without being obliged to compensate for any damage that may arise. These rights apply without prejudice to any other contractually agreed or statutory rights and claims on my part.
5 CONCLUSION OF THE CONTRACT
5.1 FOR BOOKINGS MADE ORAL, TELEPHONE, E-MAIL, WHATSAPP OR A MESSENGER SERVICE, THE FOLLOWING APPLIES:
(1) Offer: With the booking / order you offer me the conclusion of a binding contract.
(2) Acceptance: The contract between me and you comes into being when you receive my confirmation email.
(3) The payment options available are bank transfer / credit card / PayPal / cash on site. You will receive a confirmation from me by email. The entire invoice amount is due immediately upon commissioning. As soon as your payment has been received, you are entitled to my corresponding consideration.
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Transfer: I will send you the invoice as a PDF file by email. You then transfer the specified amount to my business account.
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PayPal: By selecting the payment method “PayPal” and confirming “Buy now” you will be redirected to the PayPal log-in page. After successful registration, your PayPal address and account details will be displayed. Payment is processed via PayPal on their terms. The provider of the service is PayPal (Europe) S.à.rl et Die, SCA, 22-24 Boulevard Royal, L- 2449 Luxembourg (hereinafter “PayPal”), subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full
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Visa or Mastercard: You can save your data via a secure connection by clicking on “Continue with credit card” and with the “Now buy ”complete the order. A connection to the respective credit institution is then established.
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Klarna: In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, I offer the following payment options. Payment is made to Klarna:
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Invoice: The payment period is 14 days from dispatch of the goods / ticket / or, for other services, the provision of the service. The invoice conditions for purchase on account for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https: // cdn .klarna.com / 1.0 / shared / content / legal / terms / EID / de_at / invoice? fee = 0.
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Installment purchase (only available in Germany): With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least 6.95 EUR) or under the conditions otherwise specified in the cash register. Payment in installments is due at the end of the month after Klarna has sent a monthly invoice. You can find more information on hire purchase including the general terms and conditions and the European standard information for consumer credit here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
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Immediately: Your account is debited immediately after placing the order.
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Direct debit: The debit takes place after the goods have been dispatched. You will be informed of the time by email. (Please only list those payment methods that are also offered by you.)
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payment on site
(4) Before theWith the order you give your consent
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to the storage and processing of your data
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for the validity of these terms and conditions
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for the validity of the data protection declaration. You will find all texts linked there.
You also have to agree that you waive your right of withdrawal.
5.2 THE FOLLOWING APPLIES TO BOOKINGS VIA MY APPOINTMENT BOOKING TOOL:
(1) Offer: With the booking / order you offer me the conclusion of a binding contract.
(2) Acceptance: The contract between me and you comes into being when you receive my confirmation email.
(3) You can choose to pay by credit card / PayPal / Klarna as payment options. You will receive a confirmation from me by email. The entire invoice amount is due immediately upon commissioning. As soon as your payment has been received, you are entitled to the corresponding consideration.
(4) Payment methods:
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PayPal: By selecting the payment method “PayPal” and confirming “Buy now” you will be redirected to the PayPal log-in page. After successful registration, your PayPal address and account details will be displayed. Payment is processed via PayPal on their terms. The provider of the service is PayPal (Europe) S.à.rl et Die, SCA, 22-24 Boulevard Royal, L- 2449 Luxembourg (hereinafter “PayPal”), subject to the PayPal Terms of Use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full
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Visa or Mastercard: You can save your data via a secure connection by clicking on “Continue with credit card” and with the “Now buy ”complete the order. A connection to the respective credit institution is then established.
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Invoice: The payment period is 14 days from dispatch of the goods / ticket / or, for other services, the provision of the service. The invoice conditions for purchase on account for deliveries to Germany can be found at https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0 and for deliveries to Austria at https: // cdn .klarna.com / 1.0 / shared / content / legal / terms / EID / de_at / invoice? fee = 0.
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Installment purchase (only available in Germany): With Klarna's financing service, you can pay for your purchase flexibly in monthly installments of at least 1/24 of the total amount (but at least 6.95 EUR) or under the conditions otherwise specified in the cash register. Payment in installments is due at the end of the month after Klarna has sent a monthly invoice. You can find more information on hire purchase including the general terms and conditions and the European standard information for consumer credit here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
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Immediately: Your account is debited immediately after placing the order.
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Direct debit: The debit takes place after the goods have been dispatched. You will be informed of the time by email. (Please only list those payment methods that are also offered by you.)
(5) Before completing the order, give You give your consent
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to the storage and processing of your data
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for the validity of these terms and conditions
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for the validity of the privacy policy. You will find all texts linked there.
You also have to agree that you waive your right of withdrawal.
6 Contract term and termination
(1) The respective term of our contract depends on the coaching / fitness course booked. As a rule, the contract ends automatically when it is fulfilled. That means you have paid all of my fee and I have provided the appropriate consideration.
(2) The extraordinary right of termination of each party remains unaffected. An extraordinary right of termination on my part exists in particular if you are in arrears with payments more than once, if you intentionally violate provisions of these terms and conditions and / or have intentionally or negligently committed prohibited actions or if our relationship of trust has been permanently disrupted.
PART 3
Details on the range of services and cancellation conditions
7 Duration of a unit and location of the coaching
(1) The duration of the coaching / consultation / fitness course depends on the unit booked.
(2) As a rule, there are 1: 1 coachings, as well as group coachings, fitness courses, on-demand workouts
(3) The coaching program (Healthness) takes place online via Zoom. A recording will be made available later for those participants who cannot attend the weekly Zoom Calls live.
(4) The fitness courses take place online via Zoom and cannot be rescheduled.
(5) The Pay-Per-Video trainings can be rented or bought. The claim expires after the on the website www.aileefitpro.com times indicated.
(6) Access to the On-Demand Workout Channel is provided by paying a monthly fee.
(7) The All Access offer provides access to all fitness courses and the ACE Movrs Access and is paid monthly.Scope of
8services and unused services
(1) The scope of the product depends on the unit booked.
(2) If the participant does not keep a booked appointment, no further appointment has to be offered. This appointment will then expire. The entitlement to payment for the appointment remains. The payment for the appointment will be withheld. There is no right to reimbursement.
(3) Since the appointments take place online, there is the possibility of looking up the recorded appointments, especially for group appointments. There is no entitlement to attend the appointment live. The dates will be communicated in good time so that the participants can reserve the time for them.
(4) If you cancel a booked service, you are not entitled to reimbursement of your payments.
9 Right of withdrawal for consumers
(1) As a consumer, you have a right of withdrawal in accordance with the instructions given in the appendix.
(2) The withdrawal period begins with the conclusion of the contract. The contract is concluded the moment you receive the confirmation email from me for the purchase.
You can cancel your purchase free of charge within 14 days.
(3) Services such as coaching / fitness courses have the following special features with regard to the right of withdrawal:
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If you buy the coaching program / fitness courses / Pay Per Video / On-Demand / All Access and I am directly or within the 14th day of the cancellation period begins with the service, you waive the right of objection to which you are entitled.
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I refer to this directly in MY OFFER with the following passage: “You expressly request that I start the service before the end of the cancellation period of 14 days. You are aware that you will lose your right of withdrawal if I fully provide the service. In the case of a partial service to you (as a customer) within the revocation period, I am entitled to the consideration (payment) for the service rendered. "
PART 4
Rights and obligations of the customer
12 Access to the coaching program
(1st part) ) It is a personal and non-transferable access to the coaching program / fitness course. There is no dispatch of goods.
(2) You get access to your member area by setting up a member log-in on my website.
(3) You must keep the login data (user name, password, etc.) created in the course of registration secret and not make them accessible to unauthorized third parties.
(4) Make sure that you access and use your user data exclusively. If there are facts that justify the assumption that unauthorized third parties have gained knowledge of your access data, inform me immediately so that I can block or change it.
(5) I can block your access temporarily or permanently if there are concrete indications that you are violating these terms and conditions and / or applicable law or if I have another legitimate, substantial interest in blocking. When deciding to block, I will take your legitimate interests into account.
(6) Entitlement to access exists only after payment for the digital product has been made.
(7) If you have any questions about using the services you have purchased or if access does not work, you can contact my support (info@aileefitpro.com).
13 Right to use the digital content or the documents from the coaching / coaching program
(1) Audio / video and PDF files and other documents may be accessed (download) and printed out by you as a customer and only for your own use. Downloading and printing files is only permitted within this framework. In this respect, as a customer, you can also have the printout made with technical support from third parties (e.g. a copy shop). Incidentally, I reserve all rights of use to the files and documents. This means that the samples and documents as well as the knowledge imparted may not be made accessible to third parties, neither free of charge nor for a fee. The documents are also not intended for consulting purposes.
(2) Therefore, it is particularly necessary to make copies of files or printouts for third parties, to pass on or forward files and documents to third parties or to use them in any other way for purposes other than one's own, whether for a fee or free of charge, during and after the end of the previous explicit study written consent from Ai Lee Syarief Fitness Professional.
(3) The brands and logos listed on the documents enjoy protection under the Trademark Act and / or Copyright Act. As a customer, you are obliged to use the documents and files accessible to you only within the scope expressly permitted here or within the scope of the mandatory legal regulation, even without the consent of company name, and not to promote unauthorized use by third parties. This also applies after termination, revocation or termination of participation.
(4) Forms of use that are permitted due to mandatory legal provisions are of course excluded from this reservation of consent.
14 Collection, storage and processing of your personal data
(1) To carry out and process a booking, I need the following data from you:
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First and last name
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Address
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E-mail address
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for entrepreneurs also company name and VAT ID No.
Which specific data is mandatory required results from the mandatory fields depending on the product.
(2) In the case of paid services, the information on the name, in particular the company name, must be correct. The same applies to the address. The invoices are created on the basis of this information. If corrections are necessary here, this can lead to additional work, which I will charge in a reasonable amount.
(3) If there is a change in personal information, especially if the email address changes, the customer should notify this by email to info@aileefitpro.com.
15 Your own provision of suitable IT infrastructure and software
As a customer, you are responsible for the provision and guarantee of Internet access (hardware, telecommunications connections, etc.) and the other technical equipment and software necessary for the use of online offers from the company name (in particular web browser and PDF programs such as Acrobat Reader®, Zoom) yourself and at your own expense and risk.
16 General information about my services from Ai Lee Syarief Fitness Professional
(1) My coaching programs are based on cooperation.
(2) Participation in my coaching programs requires independent willingness to learn. I cannot promise any particular success for these processes. I am only a process facilitator and provide assistance, samples and instructions. The implementation and the making of decisions are your sole responsibility.
(3) You are fully responsible for your physical and mental health both during the sessions and in the phase between appointments. All measures that you may take as a result of the coaching program are your own responsibility. If you have a mental illness / have been diagnosed by a doctor, ask your doctor whether a coaching program can be useful. I reserve the right to cancel my coaching in such cases.
(4) You are aware that changing your diet can lead to additional costs.
(5) You are fully responsible for your physical and mental health during the fitness courses (Live / Pay per Video / On-Demand / All Access). All measures that you may take due to the fitness courses are your own responsibility. If you have a mental illness / have been diagnosed by a doctor, ask your doctor whether it can make sense to participate in the fitness courses.
In consideration of the permission to take part in the fitness courses, I agree to accept full responsibility for all known or unknown risks, injuries or damage that may arise from participating in the virtual trainings. In view of the permission to participate in the fitness courses, you knowingly, voluntarily and expressly waive any claims that you have against me for damages and injury, including death. You, your heirs or legal representatives release, waive, dismiss and commit to sue me for injuries or deaths caused by your voluntary participation in my fitness courses. You have read the above disclaimer and fully understood its content. You voluntarily agree to the above conditions. This agreement remains in effect as long as you participate in my fitness courses. When you register for a virtual training, you voluntarily agree to the above conditions. (This agreement remains in effect as long as you participate in the virtual training with ASFP.)
17 Know-how protection and confidentiality
(1) You are aware of the fact that all information that you receive during our cooperation about the manner in which my services are provided (ideas, concepts and operational experience (know-how) developed by me) and due to legal regulations or nature the matter is to be kept secret, are subject to trade secrets. For this reason you undertake to keep business secrets and to keep the aforementioned information confidential.
(2) As part of a reference agreed in writing, you are entitled to speak / write about the way you work with me.
(3) The obligation to maintain secrecy applies beyond the end of the cooperation between the parties.
(4) The following information is not subject to confidentiality
• were already known before the confidentiality obligation,
• that were developed independently by me,
• were or are publicly accessible when the information was received or subsequently became publicly accessible through no fault of the contractor.
(5) A reasonable contractual penalty is due for each violation of the confidentiality obligation.
PART 5 Confidentiality and Liability Regulations
18 Confidentiality by both parties
(1) I undertake to keep confidential information about you for the duration and also after the end of the coaching program.
(2) You are obliged to maintain silence about all information that is to be treated as confidential and of which you gain knowledge in the course of the cooperation and to only use it with third parties with the prior written consent of me. This also applies to all documents that you receive from me as part of the coaching program or that you have access to.
(3) In group programs, the duty of confidentiality also applies to confidential information of the other participants that you learn about them during the program.
19 Liability for content
(1) In the coaching program, I show patterns and / or options for action and, if necessary, give general recommendations for action. You are solely responsible for implementation and making management decisions.
(2) The files and documents I have issued are samples that you have to adapt to your needs. No liability is assumed for the completeness and currency of these samples.
(3) I reserve the right to optimize and adapt the content at any time.
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20 Limitation of Liability
(1) I am liable for willful intent and gross negligence. Furthermore, I am liable for the negligent breach of obligations, the fulfillment of which enables the proper execution of the contract in the first place, the breach of which endangers the achievement of the purpose of the contract and on whose compliance you can regularly rely. In the latter case, however, I am only liable for the foreseeable, contract-typical damage. I am not liable for the slightly negligent breach of duties other than those mentioned in the preceding sentences.
The above exclusions of liability do not apply to injury to life, limb or health. Liability under the Product Liability Act remains unaffected.
(2) According to the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and / or available at all times. In this respect, I am not liable for the constant and uninterrupted availability of the offer.
I announce regular maintenance windows.
(3) All mentioned limitations of liability also apply to my vicarious agents.
21 Force Majeure
(1) Force majeure occurs when there is an external event that has no operational connection and which cannot be prevented even by extreme, reasonably expected care. Force majeure is to be assumed in the event of natural disasters (floods, earthquakes, natural disasters, storms, hurricanes, fires, political events (wars, civil wars), as well as other events such as epidemics, pandemics, epidemics, diseases and quarantine orders by authorities, countries and states .
The lists are not exhaustive; events comparable to those mentioned in paragraph 1 also fall under the concept of force majeure.
(2) The party that first learns of the event will inform the other party promptly.
(3) In the event of force majeure within the meaning of paragraph 1, the parties agree that the contractual services will initially be suspended for the duration of the hindrance. I.e. the services of both parties will be suspended for the time being. Fees already paid in advance for consultations, events, courses etc. remain with Ai Lee Syarief Fitness Professional for this period. If you still have to make payments, you have to make the payments for services already performed. For services that have not yet been performed, you can pause payment for the period of contract suspension.
After the unforeseeable event has ended, the contract is resumed.
Any further possible damage is borne by each party.
(4) If the event lasts longer than 6 months, both parties are entitled to terminate the contract in writing with a notice period of 3 weeks to the end of the month.
The services already provided by Ai Lee Syarief Fitness Professional are to be paid by you. Fees paid in advance are to be reimbursed by Ai Lee Syarief Fitness Professional. If you have made a payment that should secure you a guaranteed place in one of our events / courses, this fee will not be reimbursed, as the consideration to secure a place for you was provided by us and is incurred regardless of whether the event / course takes place or not. The additional ticket fee, online course fee etc. will of course be reimbursed to you. Even in the event of this termination, each party bears further damages (e.g. hotel bookings, flight bookings, etc.) themselves.
(5) In the event that the event lasts longer than 12 months, the contract will be terminated. Ai Lee Syarief Fitness Professional will then issue a final invoice. This statement lists the services provided by company name and the payments you have made. In the event that you still have to make payments for services that have already been performed, these must be paid within 14 days of receipt of the final invoice.
If there is a credit in your favor, this will be paid to you within 14 days after the final invoice has been sent. The final invoice can be sent as a PDF attachment by email. Further claims due to force majeure are excluded. Each party bears the damage incurred for itself.
PART 6 Final provisions and place of jurisdiction
22 Changes to these terms and conditions
These terms and conditions can be changed if there is an objective reason for the change. This can be, for example, changes in the law, adjustments to our offers, changes in case law or a change in economic conditions. In the event of significant changes that affect the customer, we will inform you about the planned changes in good time. After receiving the information, you have a 14-day right of withdrawal. After this period, these new regulations have become an effective part of the contract.
23 Final provisions (1) The terms and conditions written here are complete and conclusive. Changes and additions to these terms and conditions should be made in writing in order to avoid ambiguity or disputes between the parties about the agreed content of the contract - whereby e-mail (text form) is sufficient.
(2) Insofar as you as a consumer had your place of residence in UAE when the contract was concluded and either moved from UAE at the time the action was brought by me or your residence, the place of jurisdiction for all disputes is Ai Lee Syarief Fitness Professional is based in UAE. For entrepreneurs, the place of jurisdiction for all disputes is the headquarters of Ai Lee Syarief Fitness Professional in UAE.
(3) I point out that in addition to the ordinary legal process, you also have the option of out-of-court settlement of disputes Amicably.
I do not participate in the dispute settlement procedure.
(4) Should individual provisions of this contract be or become ineffective, this shall not affect the rest of the contract. The scope of services agreed in the regulation must then be adjusted to the extent permitted by law.
Version 1
As of January 2021
ATTACHMENT
Annex 1:
Consumer information and cancellation policy
(1) The language available for the conclusion of the contract is exclusively English.
(2) The presentation of my services on the website does not constitute a binding offer on my part. Only when you book a service is a binding offer according to § 145 BGB. If this offer is accepted, I will send you a booking confirmation by email. The contract for the booking / purchase is then concluded.
(3) The prices given by me are gross prices including taxes (for UAE).
(4) The data required to process the contract between you and me will be stored by me and you can access them at any time. In this respect, I refer to the regulation of the data protection declaration on my website.
(5) As a consumer, you have a right of withdrawal in accordance with the instruction below -
RIGHT OF WITHDRAWAL
As a consumer, you have the right to withdraw from the contract within fourteen days without giving any reason.
You have no right of cancellation if you have expressly agreed when booking / purchasing that I should start performing the service before the end of the cancellation period and that this service has been performed in full. If I have partially performed the service, you no longer have a right of withdrawal.
Start of deadline when booking coaching / coaching programs
The cancellation period is fourteen days from the day the contract is concluded. The contract is concluded on the day on which you receive a confirmation email from me after a successful booking / purchase.
To exercise your right of withdrawal, you have to contact me
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Chopsueylee L.L.C-FZ
Business Center 1, M Floor,Nad Al Sheba
Dubai
United Arab Emirates
or to info@aileefitpro.com
​
by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this, but this is not mandatory.
Approach 2
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
CONSEQUENCES OF REVOCATION
If you cancel this contract, I have to repay all payments made that I have received from you at the latest within fourteen days from the day on which I received the notification of your cancellation of this contract. For this repayment, I use the same means of payment that you used in the original transaction.
If you made the payment as a bank transfer, please give me your account details, as I can only see part of your account details on the account statement.
If you have agreed that I should start the service before the 14-day revocation period has expired, then you also have to pay me the consideration (fee) for these services and insofar no claim to reimbursement.
Appendix 2:
SAMPLE REVOCATION TEMPLATE
Template for the withdrawal form according to
Appendix 2 to Article 246a § 1 Paragraph 2 Sentence 1 No. 1 and § 2 Paragraph 2 No. 2 EGBGB
Chopsueylee L.L.C-FZ
Business Center 1, M Floor,Nad Al Sheba
Dubai
United Arab Emirates
or to info@aileefitpro.com
I / we (*) hereby revoke the contract concluded by me / us (*) for booking the coaching program (description so that it can be clearly determined which booking the revocation relates to)
booked on: (*). . . . ./. . . . .
Confirmation email received on: (*)
Name of the consumer (s);
Address of the consumer (s);
Account details for the refund
Signature of the consumer (s) (only when notified on paper);
date
(*) Delete where inapplicable